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Kolping Hotel**** Spa & Family Resort

Focusing on health!

We are doing our best to keep you and your family as safe as possible.

This is what we do for you

We’re counting on your cooperation

SERVICES

The quiet spa for adults and sauna park is open only during special periods (long weekends, public holidays, school holidays), until modified.

Due to ad-hoc changes in regulations, we might need to discontinue or alter some of our services. However, this can’t form the basis of a claim for compensation. Please get informed before visiting us, and take us as your equal partner.

MASK

According to the current regulations, it is not mandatory to wear a mask.
However, everyone is free to do so.

ARRIVAL

Currently, bookings are open for visitors who do not hold an immunity certificate.

According to the current regulations, there are no restrictions on enjoying our hotel services.

Please only visit us if you have no symptoms of illness or infection! We are always open to modifying your booking.

RECEPTION

The key cards are disinfected!

Instead of printing the weekly schedule on paper, you can access it on your phone.

Use our quick-check-in service and give your information from home!

You are free to select contactless payment and have your invoice sent online.

ROOMS

We clean and dry bed linen, robes and towels in our own laundromat with disinfectant detergent, at high temperatures.

We have always made sure to clean thoroughly enough for even a newborn to be safe. Our experienced colleagues have now reached new heights of cleanliness.

Hand sanitizer gel is available in our rooms for use upon arrival.

Nappy changing tables are covered with medical faux leather so that we can apply the most suitable disinfectants.

Trust the expertise of our staff. We have been preparing rooms for families to stay in for 25 years.

Our hygiene regulations were composed so that we can recreate the safety of your own homes.

Please do not keep us away from your room all day with the “Do not disturb!” sign, we would like to do the daily cleaning of the hotel rooms until 2.30 pm.

If you want us to change the bed linen, the towels and the robes every day for increased safety, you may request this service for an additional fee.

SPACE

Even in case of a full house, there is approximately 200 m2 space per person in our 100 000 m2 park. Even if we won’t keep such a big distance, several activities and play facilities are available simultaneously to avoid overcrowding.

We have placed sanitizing stations everywhere. We fill the soap dispensers with antiseptic soap in every public restroom.

Take the opportunity, and choose from the locations and activities, since this is why you chose us!

Take advantage of the hotel's large park for walks and play in the open air.

Before entering the shared spaces, please sanitize your hand, and teach your children how to use the machines! 

PLAYTIME

Our outdoor programmes and playgrounds are ideal for relaxing in the fresh air.

We ventilate frequently indoors.

The ball pits have been temporarily closed.

If you enter a common room, please use the disinfection stations and wear a face mask!

Small children need to be closely watched, since they are still unassuming about social distancing. The older kids understand it already, and they will cooperate in having fun while not breaking the new rules.

OZONE

Areas frequently visited by children are disinfected with ozone at night. The ozone, which is produced by our generator in a chemical-free process, fills the room completely. Consequently it acts with a 100% efficiency against viruses, bacteria, fungi and other harmful organisms on all furnishings, equipment and textiles.
Once the disinfection is completed, the ozone quickly breaks down into oxygen, leaving no odour or chemical residue. Our employees are appropriately trained for the professional use of the ozone generator, to ensure that children are received by a disinfected and well ventilated playhouse in the morning.

If you or a member of your family experience symptoms of illness during their stay at the hotel, please stay out of public areas
and inform the receptionist about the symptoms.
We will offer you room service and provide you with the contact information of nearby medical clinics and emergency rooms.
After our ailing guest(s) checked out, the rooms used by them are disinfected and ventilated using ozone technology.

RESTAURANT SERVICE

The cutlery will be disinfected with UV.

We will pay special attention to every surface, object, and button that people touch.

Choose a time slot for dinner that is right after the opening or before the closing of the restaurant if having a smaller crowd is an important aspect for you.

Secure your favourite table by making a reservation!

Family meals will be truly enjoyable, if everyone looks out for each other! 

FOOD

We have always had to comply with strict regulations when preparing food (HACCP food safety framework), we have experience with adhering to strict standards.

Our staff will be happy to serve you at the hot food counter. This way we can avoid our guests sharing utensils.

For the rest of the buffet table, we can provide separate serving utensils and disposable gloves.

Every equipment and surface are disinfected regularly.

Before entering the restaurant, please use the sanitizing stations!

Let us serve you! Help from an expert enhances the gastronomic experience, it is worth trying.

SPA

The water quality and chlorine level of the pools is constantly monitored. Authorities regularly sample the water as well.

If you have cold-like symptoms (even only because of allergies), do not use the spa.

Shower thoroughly before using the pools!

Use the saunas with your own family members only, if possible.

GYM

The machines are regularly disinfected, and we ventilate frequently.

The time and space are favourable as well, since the gym has a large floorspace, and it is open 24/7. 

Please use the available sanitizer before and after using the machines!

Choose a low-risk time of day for your workout!

BEAUTY,
HEALTH

Our healthy staff is waiting for you in a properly disinfected and ventilated area.

We use a UV sterilizing device to disinfect our equipment, which is effective against bacteria and viruses as well.

The massage tables have medical pleather covers, so their surfaces can be treated with the necessary antiseptics.

Trust our precautions and relax!

There is no more risk in getting a massage, than in buying bread at the bakery (if not less).

Its rejuvenating effect on the other hand is undeniable.

THE TEAM

Our staff is healthy. We introduced extra safety measures. No one can come to work when experiencing symptoms.

We have held hygiene trainings and apply what we learned.

Please make sure that you arrive in good health, as this is the most we can do for each other!

EXTERNAL VISITORS

Those not staying at the hotel can also join the baby and children's swimming lessons, while those holding a wellness pass can use the appropriate services.

Please inquire about the day tickets and wellness passes at the hotel’s reception.

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IN CASE OF EMERGENCY

WWe have a protocol for cases when it is possible that a guest has been infected with some kind of virus.

If necessary, the guest and their family members can be separated from the rest of our guests.

We are prepared to provide our guests with perfectly hygienic conditions.

We are in immediate contact with on-call medical services and will take the necessary steps.

We ask you not to visit us in one case: if you notice symptoms of any infectious disease in your immediate family.

If you do get infected here, please let us know immediately, and stay away from any shared spaces!

We will do everything to keep germs outside of the hotel, please help us with it.

If the current regulations were to change in any way, we will review our measures, and modify them according to the new situation. Our main goal is always protecting the health and safety of our guests.


Kolping Hotel**** Spa & Family Resort Tel.: +36 83 344 143 sales@kolping.hotel.hu