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Kolping Hotel**** Spa & Family Resort

Facilitated Payment and Cancellation Policy

valid for bookings, cancellations and modifications made at Hotel Kolping from 19.03.2020, in light of the state of emergency declared in Government Decree 40/2020. (III. 11.), until revoked.

1. Terms of cancellation

1.1 The order may be cancelled in writing.
1.2 The booking may be cancelled without a fee of cancellation before the first advance payment deadline.
1.3 30 days prior to arrival: free.
1.4 29 to 15 days prior to arrival: the entire sum of the advance payment may be exchanged for a travel voucher, which can be used within a year of the date of issue. If the Guest doesn’t request a voucher, 90% of the advance payment will be charged as penalty.
1.5 Less than 14 days prior to arrival, or not showing up on the day of arrival without prior notification: the entire sum of the advance payment will be charged as penalty.
1.6 If the Contracting Party has not secured his or her booking of accommodation-services with an advance payment, credit card guarantee or another means specified in the Contract, and does not arrive until 6:00 p.m. according to local time on the day of arrival, or does not preliminary indicate that he or she will arrive at a later time the Service Provider shall charge at least one day's accommodation fee specified in the Contract as a penalty. In this case the Service Provider shall reserve the accommodation for the Contracting Party until 10:00 a.m. on the day following the day of arrival and then his service provision obligation shall terminate.
1.7 In case of special and promotional offers, the terms of cancellation shall be regulated by the offer.
1.8 Repayment of services (accommodation, meals, treatments etc.) booked but not used by the Guest during his or her staying in the Hotel or modified by him or her is not possible.
1.9 In the case of booking of products subject to special conditions, group travels or programmes, the Service Provider may specify conditions different from the above in a special Contract.
1.10 If the advance payment is refunded, the Service Provider must complete the refund within 30 calendar days.

2. Modification of reservation

2.1 There is an option for the replacement of finalized and confirmed bookings to another date or for the modification of the number of the persons or the type of room depending on the spare capacity according to the following:
- In case of modifications, the advance payment may be used within 365 days.

Cost of modification:

2.2 For our regular guests (who have stayed with us on at least three occasions), the cost of modification 14 to 2 days prior to arrival is 10% of the total amount of reservation charge, maximized at 10 000 HUF/family.
2.3 The modification terms given in the offer shall be guiding in the case of special or promotional offers.

3. Terms of payment

3.1 50-70% of the total cost of the vacation is to be paid as advance payment by postal cheque or bank transfer in 5 calendar days after the Provider's confirmation, and a copy of the advance payment voucher (including the name, address, order number, tax number and address in case of a VAT invoice demand) is to be sent to the Provider.
3.2 If you make your booking 14-7 days before the arrival, the advance payment is to be paid in 3 calendar days.
3.3 If the period between the booking and the arrival is 7 days or shorter then the guest shall pay the total amount at the reception desk on arrival.
3.4 In case of special offers the payment terms may change and will be contained in the confirmation sent in writing.
3.5 If payments are not settled the booking is automatically deleted.
3.6 Acceptable means of payment: Cash, remittance, credit card
3.7 All costs related to any method of payment shall be charged to the Contracting Party or his or her credit card.
Travel bureaus / Tour operators / OTAs / Cooperating partners:
The contract signed with the service provider shall contain the specific payment terms.
3.8 Gift ticket: The gift ticket may be used only within the term and value specified thereon depending on the available capacities. The ticket shall become void after the expiry.

4. Bank account

Do you whish to pay by credit card or use a membership card? Click here for available payment methods and accepted discount cards!

“All-round bestbuy for families with kids! You can enjoy silence and kid-sounds, if you want. Excellent wellness and luxury-level food with lots of programs for you and children- high value for money - absolutely recommended! The staff is good and look after the little things!”

Balázs Kiss

Google, 07. May 2019

Kolping Hotel**** Spa & Family Resort Tel.: +36 83 344 143 sales@kolping.hotel.hu